DELIVERY AND RETURNS.
Our delivery and returns policy applies to items purchased through this website. These terms may differ for items purchased in our showroom so please contact us if you require any more information.
If you need to order an item then delivery may take 2-4 weeks depending on the item
StBen jewellery offer a 14 day money back guarantee if you are not 100% satisfied with the product you receive. Once goods are returned in an as sold condition, this will be a full refund to the value of the goods purchased. The 14 days only starts from the date the item has been received by the customer. If your order consists of multiple items, the 14 days runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
This guarantee is valid when purchases are made online. It does not apply to an item that has been specifically made to your order although nothing contained in this policy affect any of your statutory rights as a consumer for all goods purchased from us, online, over the phone or in store.
Under Health & Safety regulations we are unable to accept returns for earrings unless they are faulty.
StBen jewellery have the right to update all these terms if necessary at anytime and without notice.