Buyers Guide


Frequently Asked Questions about Jewellery

First, have a budget in mind, and the style you’re looking for. Find some inspiration pieces you and your future fiancé like. If you don’t know what kind of rings they like, ask their friends and family to help, and check if they have a Pinterest board of rings. Then, using the budget and style, talk to our designers more in-depth about metal choices, gemstone choices, and more. We have more information Talk to one of our experts. CLICK HERE

Because everything about the process is custom, you tell us your budget and we will adjust the quality of materials to accommodate it. Every piece is made in-house, so we have all the power over the materials going into your piece. You can work with our designers as long as it takes, never at an additional cost. So no, custom is not more expensive than a ready-made piece, unless you want it to be

There is no upcharge for choosing to custom design your jewelry. The price purely depends on the amount of labor and the type of materials involved in your piece. We suggest looking through our previous pieces to get a feel for pricing.

Once a design is approved, we would like to have 4-5 weeks for production. We do all of our work on-site, so we can be moderately flexible with due dates if absolutely necessary. The whole process can take 7-8 weeks, depending on how many modifications you need. However, we can sometimes rush a job if you need it by a certain date.

es we do! We only use recycled gold, and we source our materials through longtime partners who are approved through the Kimberley Process. Our suppliers only work with conflict-free diamonds

We can source almost any gemstone for you. We frequently work with diamonds, sapphires,  morganite, amethyst, emerald, ruby, and fancy color diamonds, but there are many more options available to us.

Absolutely! We do have a setting fee per carat. You can ship or bring your stones to us (recommended) or we can send the empty setting to you.

Come in and talk to our showroom staff, or take a look around our website gallery. As we have a very diverse repertoire, hopefully you can find a few pieces you like and work with our designers to create something beautiful.


We will only deliver you a finished product that we are proud of. We work closely with you throughout the process and require your approval at every step so we are all on the same page and you are 100% satisfied with your design. If for any reason you are displeased with your jewelry piece when you receive it, let us know and we will fix or remake it at no cost to you.

We offer a lifetime warranty. It is up to the wearer to maintain the warranty by bringing the piece in for inspection every 6 months. See our policy for more details.

We understand sizing can be tricky. Resizing is complimentary the first time on all rings.However, conditions apply to eternity bands because some cannot be resized. In those cases we need to make absolutely sure that we have the correct size before we create the ring.

es. We do resizing, repairs, hand engraving, appraisals and certifications. Whether you need a cleaning, a stone reset, a watch battery replaced, or a piece completely rebuilt, we can do it.

No. We frequently create fashion rings as well as necklaces, bracelets, and earrings.

We have a full jewelry care guide with specific information to keep your jewelry clean and maintained.

Shopping Cart

Powered by StBen jewellery

× Hi
Enable Notifications    OK No thanks